4 Achievable Attendee Engagement Goals
Monday, October 8th, 2012
You may be feeling smug because you’ve got your attendee engagement strategy ready to roll, but the real work has just begun. While having that roadmap in place is a crucial jumping off point, you now need to think about the measurable goals you want to achieve.
The key word in that last sentence is measurable. Numbers tell us a concrete story. What exactly are you measuring? In what increments? During what time period? While you may think “I want my attendees to interact with my speakers more,” how will you judge if this is happening, and if it is happening successfully?
Here’s an example of the importance of measurable, concrete goals: Let’s say that you want to increase the open rate on your event marketing emails. If you increased your email open rate by 0.005%, would that feel like you’d really met your goal? Creating realistic and measurable goals has to be a top priority for your event and organization.
While the goals for every event will be different, I wanted to help you get started with four of our favorite attendee engagement goals.
1. Increase traffic to your event website by 25% in a 30-day time period – You can’t measure this without knowing your starting point, so if you’re not currently tracking website statistics, hop to it! Google Analytics is a powerful, free tool.
2. Grow event community adoption rates from 70%-80% over a two year period – We recommend comparing a community for the same event. As you approach year two, be sure to note what you’re doing differently to try and grow those numbers.
3. Increase the number of session feedback survey completions by 15% – This can be slightly harder to measure if you’re gathering data from paper surveys. A tool like Survey Monkey can simplify the recording and measurement process.
4. Increase your event marketing email open rate by 1% per email – Again, tracking is essential here. Consider sending your marketing emails through a program like MailChimp that allows you to easily segment, target, A/B test and track things like open and click through rates.
The above are simply meant to be suggestions and ideas as you shape your own event’s attendee engagement goals. Remember to measure! I touched briefly on some tools above but stay tuned for a follow up post on more suggested tools for attendee engagement throughout your event’s life cycle.
Reprinted with permission from the Regonline Product Blog.
What are you measuring? Did you have a strategy in place that you’re measuring against, or are you just looking for “improvement?” Would love to see some ideas here.
Tara Barnes (@PathableTara) is the Marketing Director for Pathable, Inc. In addition to a background in event planning/management, Tara has extensive experience in marketing, social media, communications and public relations strategy.
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